British Volunteer Closes All UK Bank Accounts
Paul Tovey, a British volunteer who frequently travels to Ukraine to deliver aid and four-wheel drive vehicles, has recently faced an unexpected challenge. Santander, a major UK bank, has decided to close all of his accounts without providing any clear explanation. This move has left Tovey with only until Christmas to find alternative banking solutions, despite having followed all the necessary procedures.
Tovey’s work involves supporting various humanitarian efforts in Ukraine, including medical rehabilitation, aiding displaced mothers and babies, and driving trucks and SUVs for Kyiv's armed forces through the Wheels of Victory charitable foundation. His trips to the war zone are regular, occurring every two to three months.
The issue began when Santander's 'Know Your Customer' department contacted Tovey several months ago about transactions he had made in Ukraine. These transactions were described as harmless, such as purchases of lattes and hotel bills. He complied with the initial checks and then provided additional personal information, including property deeds. Despite this, the bank later informed him that his accounts would be closed.
He explained that Santander initially mentioned Ukraine being sanctioned, prompting him to provide documentation from the UK government showing it is not a sanctioned country. The bank then raised concerns about Russia being sanctioned, which Tovey clarified was not the same as Ukraine. He emphasized that his work is primarily in Ternopil and Kyiv, far from Russian-occupied territories.
Despite his compliance, Tovey received three letters stating that his current, credit card, and joint accounts with his wife would be closed on December 29. He was not given any reason for the closures and was told by Santander that he had escalated his complaint as far as possible. According to Experia, Tovey has an excellent credit rating, and there is no financial issue with his accounts. However, Santander maintains that the decision is legal and in accordance with their terms and conditions.
Santander has previously stated that transactions with non-government-controlled regions in Ukraine are complex. However, they have not provided a specific reason for closing Tovey's accounts other than citing legal compliance. Tovey's work in areas like Sumy and Kharkiv has been part of his efforts to support Ukraine, but most of his activities are in Ternopil, near Lviv, which is not under Russian occupation.
His commitment to Ukraine remains strong despite the financial challenges. Tovey believes that the banks are acting out of paranoia, especially considering the presence of Russian troops in occupied areas. He notes that similar issues have occurred with British firms linked to Ukraine, and now individual volunteers are being targeted. He calls for a more common-sense approach from banks.
The British-Ukrainian Chamber of Commerce has warned that Western banks are closing accounts due to concerns over Russian sanctions and money laundering, even for minor transactions. They have called for a UK government review of the de-banking of Politically Exposed Persons, which was initially triggered by Nigel Farage's dispute with Coutts. However, the UK Treasury responded that the focus of the review was on individuals rather than businesses.
Other reports indicate that British nationals supporting Ukraine have also faced similar issues. For example, war veteran Shaun Pinner, who was captured and tortured by Russian forces, has also experienced difficulties with his banking. Despite these challenges, the UK has been one of the leading supporters of Ukraine, committing £21.8 billion since the invasion in February 2022.
Tovey reaffirmed his dedication to Ukraine, despite the financial upheaval. He expressed frustration over the situation, highlighting the unfairness faced by Ukrainians. He described them as peaceful people who simply want a normal life, free from the threats of drones and missiles.
Santander continues to maintain that accounts can be closed for various reasons, including receiving charitable donations without being a registered charity or making transactions in prohibited regions. A spokesperson stated that the bank only exits customers in accordance with its terms and conditions and legal obligations.
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